FAQs

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The basics

What Derah is and who it is for.

4 questions

Derah is one system for running a restaurant or café in Kuwait: the till, your online store, orders from delivery apps, QR tables, stock and reports. Everything shares the same menu and the same numbers.

Yes. Each branch has its own tills, stock and opening hours under one account, and every report can be filtered by branch.

Yes. One account can hold several brands. Each brand has its own menu, branches, customers and add-ons.

Menu items carry an English and an Arabic name. Your online store, QR table pages, catering page and wholesale pages let the guest switch between English and Arabic.

Till and hardware

Devices, printers and working offline.

5 questions

Derah runs on iPads, on Android tills such as Sunmi, and in a browser on any computer. If you already have tills and printers, tell us what they are and we will check them with you.

Yes. The till keeps taking orders and payments offline and syncs when the connection is back. Orders from delivery apps and your online store need a connection to reach you.

Yes. A branch can run several tills, for example a main cashier, a second cashier and a drive-thru window. You choose which order types each till takes.

Each kitchen printer and screen is set to the categories and items it handles. When an order comes in, every station gets only its own part of it.

Yes. You can add your logo, a barcode, and your own text at the top and bottom of the receipt. The rest is filled in from the order.

Delivery apps

Talabat, Deliveroo, Keeta, Jahez and your own drivers.

5 questions

Talabat, Deliveroo, Keeta and Jahez. Their orders arrive on your till. For Talabat, Deliveroo and Keeta you also publish menu and price changes from Derah.

On the same till as your other orders. The till rings, your staff accept or reject the order, and mark it ready when it is done.

Change it once in Derah and publish. You choose which menu goes to which app, so an app can have its own menu and prices.

Mark it sold out for that branch, from the till or the dashboard. It stops selling on the till and the delivery apps are told too. You can mark it for the rest of the day, and it comes back on its own.

Yes, through a courier company. Derah works with Armada and Wiyak. Your staff can ask for a driver from the order or from the till, or the branch can book one by itself when an order is accepted or ready.

Online store and QR tables

Orders from your own site and from the table.

5 questions

Your own ordering site, under your name. Customers order delivery or pickup from your menu, and it can run on your own domain.

Online, by KNET or card, on Hesabe's payment page. A delivery order is always paid online. A pickup order can also be paid at pickup, if the branch allows it.

No. Each order rings on the branch till and waits for your staff to accept it, the same way a delivery app order does.

Each table has a QR code. Guests scan it, see the menu and send their order from their own phone, round after round. Your staff accept each round on the till and it joins the table's bill. There is a button to call the waiter too.

Not today. Guests see their table's bill on the phone and pay with your staff.

Stock and reports

What you have, what it costs and what you sold.

4 questions

Yes. You keep your items, suppliers and recipes in Derah. Purchase orders, transfers between branches, counts and waste are all recorded, and each sale takes its ingredients off the shelf by recipe.

Yes. Once a dish has a recipe, Derah shows what one unit costs you and the margin against its price.

Sales, Product mix, Payments, Tills, Adjustments and Labor, for one branch or for all of them. Stock has its own reports.

Yes. A customer is saved once, by phone number. Their orders, their spend and their saved addresses build up on the same record, whichever branch or channel they order from.

Add-ons

Loyalty, catering, wholesale and more.

4 questions

Optional extras on top of your package: delivery apps integration, wholesale (B2B) ordering, catering ordering, a subcashier, a kitchen display system and a loyalty program. Each one is priced per year, and our team switches it on for your brand.

See add-on prices

You can run a stamp card, a points program, or both. Customers keep the card in their phone's wallet, earn on what they buy, and redeem their reward at the till, even when the till is offline.

A catering page of your own, where customers order your packages for a day they choose. Each order comes with an invoice you can edit.

Ordering for your business customers. Each business sees its own prices and orders from its own page. The order goes to the branch you choose and is paid on account: now, or in 15, 30 or 60 days.

Getting started

Moving over, signing up and what it costs.

3 questions

We do most of it with you: we bring your menu across and set up your branches and tills. Book a demo and we will walk you through it.

Book a demo

Not yet. Our team sets up every new brand: the account, the menu, the branches and the tills. Book a demo to start.

Book a demo

The packages, what each one includes and the add-on prices are on the pricing page.

See pricing
Not listed?

Still have a question?

Book a demo and ask us anything about your own restaurant, or write to us.

Ready to bring every order
into one place?

Book a demo and see how Derah would run your menu, your branches and your delivery apps.